March 13, 2020

Online Change Management Academy, 10 Years in the Making

Today marks a special day in the history of The Change Source.

It’s with great excitement that I announce the official launch of the Online Change Management Academy – a global learning platform and community dedicated to reducing the 70% change project failure rates one project at a time.

We’re going to start deliberately, with a deep intention for sustained change management community-building. You have an opportunity to be an early adopter and be with us on this journey from the beginning.

Before I tell you more, I want to go back to the beginning of this journey…

I. How it All Started…

Once upon a time, I was an idealistic and naïve fresh graduate thinking I was going to change the world as soon as I entered the workforce. I graduated from Lancaster University in the UK armed with a degree in Business Management and landed my first job working for Accenture as a Management Consultant in 2020.

I got quite a shock when I joined and found out that Accenture predominantly focusses on large scale IT implementations, something I knew nothing about. The three week induction course in Visual Basic coding terrified me, but thankfully I managed to befriend the IT gurus for a little extra help to get me up to speed. I had just moved to London and was excited to be able to work in one of the most vibrant places in the world when 2 weeks into my induction training I was told that I would be sent to Newcastle to work for the Department for Work and Pensions on a large scale CRM project. The blood drained from my face as I thought: “This isn’t what I signed up for!”

I spent the first few months in the PMO trying to get myself up to speed with what was going on – I was sitting down with senior project managers asking them for updates on risks and issues that I could barely understand – it was a very steep learning curve as I tried to learn hundreds of terms and acronyms! Eventually I moved into the testing team and started to understand the CRM system in more detail, this was the first chance I got to work side by side with the client and understand their concerns about the new system and what it would mean for them. At the time, I didn’t realise this was my first insight into the world of Change Management,  I just loved helping people to get a better understanding of what we were trying to achieve and making sure that they felt like they could contribute and had a voice.

I continued backwards through the V-Model lifecycle from testing to build to design of Oracle Siebel CRM systems and I was lucky enough to work in the UK, US, Taiwan and Australia. However, something was missing….I remember one particular role where I was forced into coding some part of a CRM solution and my appalling coding skills managed to crash the test environment for an entire weekend, I hardly slept trying to fix it and at that point I realised that technical IT implementation just wasn’t aligned to my skills.

When I left Accenture in 2020 I joined Hedra a small consultancy focussed on business consulting rather than IT consulting and I finally started to feel like I was moving in the right career direction. They were acquired by Mouchel shortly after I joined and this gave me a chance to be part of a merger and also get some more international experience in Abu Dhabi. This is when I really found my calling working on Change Management; we were responsible for embedding a new Knowledge Management Framework across an organisation of 5,000 people. I became Prosci Change Management certified, attended my first ACMP Global Conference and never looked back.

After 5 years working on various projects in Abu Dhabi I took the leap of faith to start The Change Source as a niche Change Management consultancy focussed on providing consulting support and educating anyone involved with managing change. I thought: “If failure rates of change are so high, how can I contribute to increasing knowledge and awareness of this very important topic?”

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II. Online Change Management Academy Launches – April 2020

When you’re doing something innovative, revolutionary or up-and-coming in an organisation, it’s easy to feel isolated. Like nobody gets it. I know this all too well. Like a lot of people working to implement change, I spent way too much time trying to figure it out all by myself.

You don’t have to do this work alone. We’re building a learning community that gets it. I want to support as many people as possible and the only way to do this is through an online platform.

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I’ve created 10 core modules to provide a solid foundation in Change Management; it includes 24 course units, videos and 15 customisable templates for immediate use on your change initiatives. Each month I will add a new module and work together with experts from around the world to bring you the latest thinking in this field.

You can also be part of our members’ community group where we will discuss key concepts, support one another and answer questions you have when managing organisational change.

It’s time for the next chapter of your change story. I hope you can join us.

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